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Thank you for choosing PakGoo. Most products on PakGoo are custom or made to order by manufacturers in Pakistan. We are committed to high-quality products and good service. Please review this refund and return policy to understand the process and your rights.
Upon receiving your order, the manufacturer will prepare a custom design or specification for your product according to your requirements. You will receive a digital mock-up or specification for review and approval. It is important that you carefully review and approve it to make sure it meets your expectations.
After design approval, a sample or test piece can be produced for your review. It lets you check the design, colour, materials and quality before final production. You will need to approve it before full production begins.
Once the sample or test piece is approved, final production of your order begins.
Because custom products are made specifically for you based on your design choices and approval, we do not offer refunds once final production has begun.
If there is an error or defect in the final product that was not part of the approved design, please contact us immediately. We will assess the issue and, if it is determined to be our fault, we will provide a replacement or a refund for the defective items.
Orders can only be canceled before the design approval process is completed. Once the design is approved and the test print has been produced, cancellations are not possible.
Due to the customized nature of our products, we do not accept returns unless the item is defective or there was an error in the customization that was not part of the approved design.
If you receive a defective or incorrect item, please contact us within 7 days of receiving the product. Provide detailed information and any supporting evidence (such as photos) of the issue.
We will work with you to resolve the issue, which may include providing a replacement or issuing a refund for the defective items.
If you have any questions about our refund and return policy or need to report an issue with your order, please contact our customer service team at:
Email: info@pakgoo.com
+92-318-4853006
We appreciate your understanding and cooperation. Thank you for your business!
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